I started August 30 trying to switch from the local "DSL" to ACS's mifi system for my internet access. I spoke to nearly every CSR Alaska Communications employs in Anchorage...I talked to Mike, Michael, Whitney, Melissa, Chris, Ashley and John. The first one sent the first modem to the wrong location so when I called back a week or so after the initial call, they sent another one. Then I received the first one and... it didn't work. So I waited for the promised call from Isaac the supervisor. Of course he didn't call! I persisted for some unknown reason... so one of the CSR's (it all blurs) had tech send me another little unit. It didn't work. It even caused a blue screen of death on the poor computer.
I gave up Sept 24. Done. No more time to mess around with this... I called one last time to ask how to send it back since lithium batteries are hazardous and have to be packaged with big scary 'how to put out a chemical fire' labels. (which one was it... ) Ashley connected me directly with tech... I whined at the tech guy that I was done, all I wanted was to send it back. He said ok, but just try this: I told him the numbers on the back of the little machines and he had me turn them on one at a time then yank the battery out just after the lights came on. That way he could look at the mainframe and know which one caused any reaction.
He had me download the CURRENT software. Now I can actually download books from Listen Alaska, I can watch a short youtube video with out waiting 10 minutes. I have modern internet.
Thank you tech guy.
1 comment:
This made me chuckle. I just saw a posting for a directorship in Juneau. I had this fleeting thought of beautiful scenery and the Alaskan wilderness. Then I reminded myself that I was a Southern girl and couldn't hack it. :) I'm glad you have modern Internet now. I'd miss your blog otherwise. :)
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